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General Terms and Conditions

 

Contacting Us

Please use the contact us page to send any general enquiries or correspondence via email. If you wish to track the progress of your order, please visit your account. Any updates will be posted and you will be informed by email. If you would like any advice before you order or for general customer service enquires please email us or telephone 0800 038 5510 during normal working hours Monday to Friday 9am–5pm. You can also write to us at The Jubilee Mint, PO Box 9070, Bournemouth, BH1 9AS.

Pricing

All prices quoted are in pounds (£) sterling and inclusive of UK VAT (where applicable), but exclude delivery charges. We reserve the right to alter our prices at any time and without prior notification. In the unlikely event that we have advertised an incorrect price for a product we will contact you for you to confirm you are happy to pay the correct price. If you do not wish to continue with the order we will cancel the order and raise a full refund.

Paying By Phone

To place an order or make a payment on the phone simply call our customer service team on 0800 038 5510, we can process all major Credit/Debit card payments.

Paying By Post

You can pay by cheque or postal order, simply address them to The Jubilee Mint and post to: The Jubilee Mint, PO Box 9070, Bournemouth, BH1 9AS. Please write the invoice number on the back of the cheque or postal order. Unfortunately we cannot accept cash payments.

Paying Online

Simply use our quick pay option to make a payment by Credit/Debit card against your account.

Easy Pay

On many of our products we offer the “Easy Pay” option. The easiest way to pay! If you choose to pay with this option the product and delivery cost will be spread across interest-free instalments. Payment one will be charged to your Credit/Debit card upon you placing an order. By agreeing to pay with our Easy Pay scheme you are agreeing for us to have Continuous Credit Card Authority to take the remaining monthly instalments thereafter. You will not be charged any interest to use our Easy Pay option.

Continuous Credit Card Authority

By purchasing a coin on instalments or for any future orders, you are agreeing to us having continuous credit card authority whereby we will automatically charge the credit/debit card you have provided.

Your account will always be up to date and you will not need to send any cheques or postal orders. When your card expires we will contact you to renew your authorisation. You have the right to cancel the Continuous Credit Card Authority at any time by simply calling our customer service team on 0800 038 5510.

30 Day Money Back Guarantee

Our 30 Day Money Back Guarantee will cover you if for some reason you are not happy with your delivery or no longer require it. All you need to do is return your delivery to us with your invoice, stating clearly the reason for the return and whether you require a replacement or a refund.

If you wish to return goods after they have been delivered to you please ensure the goods are in their original state, it is your responsibility and cost to send goods back to us on a suitably insured service with proof of posting. If the goods don't reach us you can raise a claim through your opted delivery service.

If you paid for your order with a Debit/Credit card, you will automatically receive a refund on your card once your delivery has been returned. Otherwise we will credit your account. For a refund of your credit balance, call our Customer Services Team.

Deliveries

You will always be quoted a delivery charge, we will quote the figure to you at the point of order and you can use the deliveries tab on the product you are wishing to purchase to view our current delivery destinations, rates and estimated delivery lead times or alternatively you can call our customer services team on 0800 038 5510.

Upon delivery please ensure you check the goods before signing for them. If any of the goods are damaged on arrival please do not accept the delivery and instruct the courier to return the goods to sender. Once you have accepted the goods any errors or damages should be notified to us as soon as possible so we can rectify any problems.

We will always try to deliver goods within the quoted lead times and you will be notified by email when they have been despatched.

Incorrect Or Damaged Goods

If you receive any damaged goods or incorrect goods please contact us on 0800 038 5510 to report the problem, we can confirm whether you would like a replacement product or require a refund. We will refund or replace your goods within 30 days including any postage charges incurred.

Returning Goods

Simply return the delivery along with your invoice, stating clearly on the front of the invoice the reason for return and if you require a replacement or a refund. All returns should be sent to The Jubilee Mint, PO Box 9070, Bournemouth, BH1 9AS.

Please ensure the goods are in their original state. Goods should be returned to us, at your own cost, on a suitably insured service with proof of posting. If the goods do not reach us, you can raise a claim through your opted delivery service.

Complaints

In the unlikely event that you should ever need to complain, you can contact us in the following ways:

By Phone: 0800 038 5510
By Email: customerservices@jubileemint.co.uk
By Post: The Jubilee Mint, PO Box 9070, Bournemouth, BH1 9AS

We will contact you within 24 hours (working day) of receiving your complaint.

Privacy Policy

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